Your privacy matters to rq999. This Privacy Policy explains exactly what personal data rq999 collects, why it is collected, how it is used, and what rights you have over your own information as a player in Bangladesh.
Six core commitments that define how rq999 handles your information — full details are in the policy below.
All personal data and payment information transmitted between your device and rq999 is protected using industry-standard SSL encryption. Your bKash, Nagad, and Rocket transaction details are never stored in plain text on rq999 servers.
rq999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is shared only where strictly necessary — with payment processors and game providers — and only to the extent required to deliver the rq999 service.
rq999 collects only the personal data that is genuinely needed to operate your account, process your payments, and keep the platform secure. We do not collect data for the sake of it — every piece of information rq999 holds about you has a clear and specific purpose.
As an rq999 player, you have the right to access the personal data rq999 holds about you, request corrections, and in certain circumstances request deletion. These rights can be exercised by contacting the rq999 support team at any time.
rq999 does not hold your personal data indefinitely. Retention periods are defined for each category of data and are based on legal requirements and operational necessity. When data is no longer needed, it is securely deleted from rq999 systems.
In the unlikely event of a data breach that affects your personal information, rq999 will notify affected players promptly via the email address registered to their account. rq999 takes data security seriously and has procedures in place to detect and respond to incidents quickly.
This Privacy Policy describes how rq999 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use rq999 ("you", "the Player"). rq999 is an online betting and live casino platform serving players in Bangladesh.
By registering an account on rq999, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this Privacy Policy, please do not register or use rq999.
This Privacy Policy applies to all players regardless of how they access rq999 — whether through a desktop browser, the rq999 mobile app, or any other method. It should be read alongside the rq999 Terms and Conditions.
Questions? If anything in this Privacy Policy is unclear, contact rq999 support at [email protected] before registering your account.
rq999 collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically as you interact with rq999.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, national ID | Provided by you |
| Contact Data | Email address, mobile number | Provided by you |
| Payment Data | bKash / Nagad / Rocket wallet number | Provided by you |
| Technical Data | IP address, device type, browser | Collected automatically |
| Usage Data | Games played, bets placed, session time | Collected automatically |
| Communications Data | Support chat and email records | Provided by you |
rq999 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is not listed here without first obtaining your consent.
Marketing opt-out: If you no longer wish to receive promotional emails from rq999, you can unsubscribe at any time using the link in any marketing email, or by contacting rq999 support.
rq999 processes your personal data on the following legal bases, depending on the purpose for which the data is being used:
rq999 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:
No third-party marketing: rq999 never shares your personal data with third parties for their own marketing purposes. Any data sharing is strictly limited to what is necessary to operate the rq999 platform.
rq999 uses cookies and similar technologies to improve your experience on the platform, keep you logged in, and understand how players use rq999. Cookies are small text files stored on your device when you visit rq999.
rq999 uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of rq999.
rq999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Identity verification documents | 5 years from account closure | Anti-money laundering obligations |
| Support communications | 3 years from last interaction | Dispute resolution and service improvement |
| Usage and analytics data | 26 months | Platform improvement and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, rq999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
As an rq999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact rq999 support at [email protected].
Response time: rq999 aims to respond to all privacy rights requests within 30 days. For complex requests, this may be extended by a further 30 days, in which case rq999 will notify you.
rq999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If rq999 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you believe that a minor has registered on rq999, please contact rq999 support at [email protected] immediately so that the matter can be investigated and resolved.
rq999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
While rq999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password and never share your rq999 login credentials with anyone.
rq999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes to this Privacy Policy, rq999 will make reasonable efforts to notify registered players via the email address associated with their account. Continued use of rq999 after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.
We recommend checking this page periodically to stay informed of any updates to the rq999 Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way rq999 handles your personal data, please get in touch with the rq999 support team. We are available 24 hours a day, 7 days a week.
For privacy rights requests specifically — such as data access, correction, or deletion requests — please email rq999 with the subject line "Privacy Rights Request" and include your registered email address and account username so we can locate your records promptly.
Now that you know how rq999 protects your personal data, take the next step. Register your free account today, deposit in BDT via bKash or Nagad, and enjoy a secure betting experience on rq999.
18+ only. Please play responsibly. Visit our Responsible Gaming page for support and resources.