rq999 Terms and Conditions for Bangladesh Players

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and rq999 ("the Platform", "we", "us"). By accessing rq999, registering an account, or placing any bet or wager on rq999, you confirm that you have read, understood, and agreed to these Terms in full.

rq999 is an online betting and live casino platform operated for players in Bangladesh. The platform offers sports betting — with a particular focus on cricket — live casino games from providers including Pragmatic Play and Playtech, and a range of slots and specialty games. All activity on rq999 is governed by these Terms.

If you do not agree with any part of these Terms, you must not use rq999. If you have questions about anything in these Terms, contact the rq999 support team at [email protected] before registering.

02 Eligibility

To register and use rq999, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. rq999 does not permit anyone under the age of 18 to register or use the platform under any circumstances.
• You must be accessing rq999 voluntarily and for personal entertainment. Using rq999 on behalf of another person is not permitted.
• You must not be self-excluded from rq999 or any other gambling platform as part of a responsible gaming agreement.
• You must not be a current employee, contractor, or affiliate of rq999 or any of its game providers.
• You must provide accurate and truthful information during registration. rq999 reserves the right to request identity verification documents at any time.

03 Account Registration

Each player may hold only one registered account on rq999. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. If rq999 identifies duplicate accounts, all associated accounts will be suspended and any bonuses or winnings accumulated across those accounts may be voided.

When registering on rq999, you are required to provide your real name, a valid email address, and a mobile number. The information you provide must be accurate and kept up to date. rq999 uses this information to verify your identity, process payments, and communicate with you about your account.

You are solely responsible for maintaining the security of your rq999 account credentials. Do not share your password with anyone. rq999 will never ask you for your password via email, chat, or any other channel. If you suspect that your account has been accessed without your authorisation, contact rq999 support immediately.

04 Deposits and Withdrawals

rq999 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, and Rocket. All transactions on rq999 are processed in BDT and no currency conversion fees are applied by rq999.

Deposits made via bKash, Nagad, or Rocket are credited to your rq999 account instantly in most cases. If a deposit does not appear in your account within 15 minutes, contact rq999 support with your transaction reference number.

Withdrawals on rq999 are processed to the same payment method used for your most recent deposit. rq999 does not process withdrawals to third-party accounts or payment methods that have not been used to fund your rq999 account. Withdrawal processing times are as follows:

• bKash: Typically processed within 1–4 hours during business hours.
• Nagad: Typically processed within 1–4 hours during business hours.
• Rocket: Typically processed within 2–6 hours during business hours.

rq999 reserves the right to request identity verification documents before processing any withdrawal. This is a standard anti-fraud measure and is not a reflection on any individual player. Providing accurate documentation promptly will ensure your withdrawal is processed without unnecessary delay.

05 Bonuses and Promotions

rq999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms including wagering requirements, minimum deposit thresholds, eligible games, and expiry dates. These specific terms are published on the rq999 Promotions page and form part of these Terms.

Bonus funds credited to your rq999 account cannot be withdrawn until the applicable wagering requirement has been fully met. Wagering requirements specify how many times the bonus amount (or the bonus plus deposit amount, depending on the promotion) must be wagered before a withdrawal can be requested.

• Only one welcome bonus is available per player, per household, and per device on rq999.
• rq999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent means — including the use of multiple accounts — will be voided and the associated account suspended.
• Free spins and other non-cash bonuses are subject to their own specific terms as published on the rq999 Promotions page.
• rq999 may set maximum win limits on bonus play. Any winnings exceeding the stated maximum may be removed from your account balance.

06 Betting Rules

All bets placed on rq999 are subject to the specific rules of the game or market being wagered on. For sports betting — including cricket — the rules of each market are displayed within the betting interface. For live casino games, the rules are governed by the game provider (Pragmatic Play or Playtech) and are accessible within each game.

rq999 reserves the right to void any bet that has been placed in error, placed on a market that was incorrectly priced due to a technical error, or placed after an event has concluded. In such cases, the stake will be returned to the player's rq999 account.

• Minimum and maximum bet limits apply to all markets on rq999 and are displayed within the betting interface.
• Live betting markets may be suspended at any time during an event. Bets accepted before a suspension are valid unless the market is voided.
• Cricket betting on rq999 follows standard cricket betting rules. In the event of a match being abandoned or reduced in overs, rq999 will apply the relevant void or settlement rules as displayed in the market.
• rq999 decisions on bet settlement are final. Disputes must be raised with rq999 support within 7 days of the relevant event concluding.

07 Prohibited Activities

The following activities are strictly prohibited on rq999. Engaging in any of these activities will result in immediate account suspension, forfeiture of any balance, and may be reported to relevant authorities:

• Fraud: Any attempt to deceive rq999 through false identity, false payment information, or misrepresentation of any kind.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market on rq999.
• Automated software: Using bots, scripts, or any automated software to place bets or interact with rq999 games.
• Arbitrage betting: Systematically exploiting pricing differences across markets in a way that is designed to guarantee profit regardless of outcome.
• Bonus abuse: Attempting to claim bonuses multiple times, using multiple accounts, or exploiting bonus terms in a way that is not consistent with genuine recreational play.
• Money laundering: Using rq999 to deposit, transfer, or withdraw funds that are derived from illegal activity.
• Chargebacks: Initiating a chargeback or payment reversal on any deposit made to rq999 without first contacting rq999 support to resolve the issue.

08 Account Suspension and Closure

rq999 reserves the right to suspend or close any player account at any time and for any reason, including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete identity verification, or at the player's own request.

If your rq999 account is suspended due to a suspected breach of these Terms, rq999 will conduct a review. During the review period, access to your account and any pending withdrawals will be placed on hold. rq999 will notify you of the outcome of the review via the email address registered to your account.

If you wish to close your rq999 account voluntarily, contact rq999 support. Any remaining balance in your account at the time of closure will be processed for withdrawal to your registered payment method, provided all verification requirements have been met and no active bonus wagering requirements remain outstanding.

09 Privacy and Data

rq999 collects and processes personal data in accordance with its Privacy Policy. By registering on rq999, you consent to the collection and use of your personal data as described in the rq999 Privacy Policy, which is available at /privacy-policy.

rq999 uses your personal data to verify your identity, process payments, provide customer support, and comply with applicable legal obligations. rq999 does not sell your personal data to third parties. Data is shared only with payment processors, game providers, and regulatory bodies where required.

You have the right to request access to the personal data rq999 holds about you, and to request correction of any inaccurate data. To exercise these rights, contact rq999 support at [email protected].

10 Responsible Gaming

rq999 is committed to promoting responsible gaming among all players in Bangladesh. Online betting is a form of entertainment and should never be used as a way to generate income or to recover financial losses. rq999 encourages all players to set personal limits and to be aware of the risks associated with gambling.

The following responsible gaming tools are available to all rq999 players through their account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your rq999 account.
• Session reminders: Receive notifications when you have been playing on rq999 for a set period of time.
• Self-exclusion: Temporarily or permanently exclude yourself from rq999. Self-exclusion requests are processed promptly by the rq999 support team.
• Reality checks: Periodic on-screen reminders of how long your current session has been running.

For more information on responsible gaming tools and external support resources, visit the rq999 Responsible Gaming page.

11 Limitation of Liability

rq999 provides its platform on an "as is" basis. While rq999 makes every effort to ensure the platform is available and functioning correctly at all times, rq999 does not guarantee uninterrupted access and is not liable for any losses arising from technical outages, connectivity issues, or interruptions to live game streams.

rq999 is not liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to: losses from bets placed during a technical error, losses arising from delayed payment processing, or losses resulting from account suspension pending investigation.

In all cases, rq999's maximum liability to any individual player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

rq999 reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of rq999 after the publication of updated Terms constitutes your acceptance of the revised Terms.

For significant changes to these Terms, rq999 will make reasonable efforts to notify registered players via the email address associated with their account. It is your responsibility to keep your registered email address up to date so that you receive such notifications.

13 Contact rq999

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on rq999, please contact the rq999 support team. Support is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your rq999 account dashboard after login.
• FAQ: Common questions are answered on the rq999 FAQ page.

rq999 aims to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach the rq999 support team.